The very successful ITV Homes from Hell series is looking from case studies from the UK and Dubai. If you would like to appear on TV telling the world about your new build problems then get in contact with them. Some people are reluctant to do this, but in general it will get your issues the attention they deserve and all the snagging issues sorted out much sooner.
Here is the message:
Have you bought or built your dream house only to realise the dream is more of a nightmare? Has your new build come with more faults than fixtures, or have you rented out your property to the tenants from hell? Did you build your ideal home in good faith, only to have planning permission denied or revoked? If you have a story you would like the Homes From Hell team to investigate then please get in touch.
We are also looking for stories from the Middle East – have you invested in your dream holiday apartment in DUBAI only to find it unfinished or falling down around your ears? Or did you wait years for a development to be completed only to find it didn’t quite live up to what you expected?
If any of this sounds familiar then contact Victoria Thake on victoria (dot) thake @ ITV (dot) com or 020 7157 4276.
{ 60 comments… read them below or add one }
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Hi, i’m a new computer user so I hope you get this message, I purchased a new house in May 2010 and have had nothing but trouble with it and the BUILDERS ARE KEEPMOAT HOMES LTD I partly blame my self for trusting the sales patter and all there adverts I used there “easy key scheme” it was the hardest move and very stressfull indeed. I’ve had problems from day one they advertise no more DIY JOBS AND SPEND MORE TIME WITH FAMILY AND FRIENDS THATS ONE BIG JOKE, what they dont tell you is that they have there own CUSTOMER CARE TEAM TO DO THE D.I.Y JOBS,THE PROBLEM IS THEY CAN NOT EVEN DO THE JOBS THE FIRST I HAVE SPENT 18 MONTHS WAITING FOR THESE GUYS CANT EVEN DO THE SNAGGING LIST THE FIRST TIME ROUND, THEY GO OVER AND OVER THE SAME JOBS TIME AND TIME AGAIN, IM 62 LEAKS ARE CONDENSATION,
THERE WERE NO ISOLATION SWITCHES FOR COOKER HOOD OR WASHER/DRIER,THE CONDENSATE PIPES FOR THE GAS BOILER WERE PUT IN WRONGLY BUT IT WAS THE N.H.B.C THAT TOLD THE PLUMBERS TO DO IT THAT WAY,I,ve had a new front door put in and patio doors but BEFORE ANYTHING IS REPLACED THE D.I.Y TEAM TRY TO REPAIR THEM SEVERAL TIMES,(BUT I GUESS THAT KEEPS THEM IN A JOB)IVE BEEN TOLD THAT THE BRICKS AND MORTAR COULD HAVE TOO MUCH SAND IN KEEPMOAT STRUCTURAL ENGINEER AND THE N.H.B.C CAME TO DO A TEST,THE INSPECTOR FROM THE N.H.B.C TESTED IT WITH A DOOR KEY AND ONLY IN ONE PLACE, THESE BUILDERS PROMISED I COULD HAVE IT TESTED INDEPENDENTLY AND THAT THEY WOULD PAY BUT GUESS WHAT (THEY PASSED IT OVER TO THE N.H.B.C. I WONDER WHY)THE N.H.B.C ARE NOT AN INDEPENDENT CO THEY ARE FUNDED BY KEEPMOAT AND THE DURHAM REGENERATION GROUP SO WHAT CHACE HAVE PEOPLE GOT WITH THE 10 YEAR WARRANTY. I AM SO EXHAUSTED BUT WILL NOT GIVE,I WORKED AND SAVED HARD ALL MY LIFE AND DONT WANT THESE BUILDERS TO GET AWAY WITH ROBBING PEOPLE ARE SIGNING CONFIDENTUALITY FORMS I THINK ITS BECAUSE THE BUILDERS DONT WANT THEM TO TALK TO ME,OH THEY SAY HELLO BUT HAVE STOPPED TALKING ABOUT THEIR PROBLEMS, I WAS IN TOUCH WITH A COUPLE OF LADIES ON ANOTHER ONE OF THERE NEW ESTATE WE HAD BANNERS OUT FOR A WHILE BUT I DONT HEAR FROM THEM NOW THE LAST TIME I SAW THEM THEY WERE MOVING FROM THEIR NEW HOUSE THAT AND THAT THEY COULDN’T DISCUSS IT. BUT WHEN THEY SAID THAT I KNEW AND UNDERSTOOD THEY HAD HAD ENOUGH OF THESE BUILDERS,THEIR HOUSE HAD 100% DAMP MINE WAS DAMP AT FIRST AND I HAD MOULD ON SKIRTING BOARDS IT SEEMS TO HAVE DRIED OUT BUT I DONT IF IT WILL COME BACK IN A FEW YEARS I CAN NOT AFFORD TO HAVE MORE SURVEYS DONE. THEIR ARE TOO MANY PROBLEMS TO WRITE
BUT I COULD PROBERLY WRITE A BOOK ON MY EXPERIENCES WITH MY NEW DREAM HOME. I WOILD APRECIATE ANY COMMENTS FROM ANY ONE IT HELPS TO TALK TO SOME ONE WHO ARE UNFORTUNATE TO HAVE THE SAME PROBLEMS.
these are definately cow boys from hell,what chance do we have when the N.H.B.c and local authoraties are passing these new builds off as being safe to live in and of cause the builders own structural engineers. i am still waiting for the gas safety certificate well thats the the correct detail on i did get a copy i phoned the gas safety concerning this AND WAS TOLD IT HAD TO BE ALTERED AS IT WAS INVALID.
I live in a home from hell! It was supposed to have been refurbished and as the blooming builder has collected his tools (when I was out) I am guessing he won’t be back. I think that he used the money to go on holiday because he certainly has not spent it on the house. The floor boards in the sitting room (reclaimed) move around, some are not fixed properly and there are places where there are none. The skirting hapazadely changes height for no reason, the walls have not been skimmed, the plug sockets are hanging off the walls (although I paid for a re-wire), there are three doors hung, the rest just lie against the wall (there is no door on the loo). The painting has not been finished, and where it has been painted it has been done over the old flaking paint, the hall floor has been ruined by the electrician and not repaired, all the tiles are wonky, the coving in the spare room has not been put up so you can see through to the attic, I cannot get into my room because of all the guff everywhere – it is HORRIBLE. I had a survey done and most of the work that the builders have done I am having to re-do, but it will be a very slow job simply because the blooming first builders took all my money. MISERY
Dear Homes from hell team,
I purchased an off plan house in Florida in november 2007 as advertised by 1AP GLOBAL OR INSTANT ACCESS PRoPS, the director being Jim Moore. his company was advertising on the radio.lOTS of investors joined with promise of off shore properties.
The property was bought off plan from a developer in florida.The being paul and linda oxley originally from UK.
The estimated completion date 2008. Lots of investors paid large deposits £50,000 towards these off shore houses.
According to the contract,if the developer did not deliver they would be in breach of contract. The developer has now gone underground and has employed another company to answer on his behalf.HE HAS LOTS OF LAW SUITS AGAINST HIM however, nothing has come of it.None of the UK investors know where the Oxleys have disappeared. THE LAW FIRMS employed also seem to be writing to this company.The UK investors arent even sure if the money will ever be refund but I would like to find the oxleys and jim moore and bring them to justice as they have fleeced hundreds of people and live as millionaires I am told.
I belong to a forum of at least 40 investors. I would like to solicit your exposure of this situation if possible.
Please advise on how this can be possible?
my email in nschwarz4@hotmail.com
ps:
if you have time the website is IAP INVESTORS. APPARENTLY THE UK COMPANY WHICH HAS now gone into liqidation but no one knows what has happened to oxleys company in Kissimmee Florida.
I look fOrward to your reply about calebs club, florida.
The documentary was fantastic . Congratulations , ITV.
I have been looking for an apartment in Gurgaon,Haryana,near Delhi.All I get is glossy brochures and computer generated images of the ”finished product ”.Upon being contacted they all want your money,but do make any clear statements.Prices are much,much higher than Dubai,presumably as there is so much ‘black’ money in India .
Lasr year I went to have a look for myself and found some well-developed ‘gated communities’,and a very large number of unfinshed projects . Outside these communities,there seems no infrastructure (drainage,roadworks,electricity or proper water supply ).Inside these communities ther are diesel generators and probably tube wells ,road surfaces and other facilities are good ,but ouside was hoorid !
There is a growing number of people who are very unhappy about being let down by the developers,but do not really know what they can do.
Another documentary about Gurgaon will be of great help to a lot of indians living in the UK who are victims of this ‘dream-selling’
Dear Homes from hell,
I purchased a new home May 2010, I have had loads of problems and still on going at first the builders kept telling us the house would take six months to settle! its nearly two years now and the drafts,cracks,leaks,creaking floors still continue to happen, the warranty runs out soon. There have been too many problems to mention but I do have a Solicitor helping me now
under my house insurance I would love to expose these builders for their POOR WORKMANSHIP AND LACK OF SUPERVISION. They have a customer care team to do all the DIY JOBS the problem is they are unable to rectify these jobs,and once more we should not be having DIY JOBS done on a new build they have been in and out of this brand new house nearly 84 times and it is still on going.According to these builders I’m an isolated/unique case and my expectations were too high, I am a lone pensioner
and feel absolutely exhausted, I put everything into this house and I am extremely worried about the future now, We found out that the builders and the Durham regeneration group both fund the NHBC so when it goes to resolution the NHBC Inspector comes along with the builders Structural engineer “and they always side with the builders”
The NHBC inspector tested the mortar with a door key because we think there is too much sand in the mixture he did this in one place only, the builders promised I could have it tested by an independent company and they would pay for it to be done,well guess what the builders backed out and told me to take it up with the NHBC I THINK YOU WILL KNOW WHAT HAPPENED ON THAT MEETING, I am still concerned about this and when I get some money saved I will get the test done properly and sent away to be analysed. ITS ABOUT TIME US BUYERS GOT SOMETHING DONE ABOUT COWBOY BUILDERS THEY SHOULD NOT BE RIPPING US OFF, IF I COULD HAVE PICKED THIS HOUSE UP I WOULD HAVE DUMPED AT THEIR OFFICES.So my heart goes out to all you poor house buyers.
Are NHBC the master puppeteers of the major housebuilders, or for the homeowner?
It’s an absolute disgrace the way these so called builders treat their customers,if I could pick this new house up I would dump it at the offices, what angers me is when the management come on site in their BMW’s. OUR HOUSES WERE BUILT WITH THE CHEAPEST MATERIALS AND UNQUALIFIED WORKMEN AND ARE CERTAINLY NOT THE QUALITY KEEPMOAT THE BUILDERS ADVERTISE. I hate what they do to hard working honest people, they should be ashamed.
Hi Liz No good expecting the NHBC to help I’ve had them twice in the last 2 years, they just agree with what the so called Builders say, and they certainly don’t know what there talking about, and yes your right they are puppeteers for the builders my builders are always ready and happy to pass it over to the NHBC, I wonder why!!!
Hi all new home buyers.
I have a lot of photo’s of the poor workmanship done on my new house, I did put some on flickr snagging.org.co.uk but I’m not sure if there has been much interest yet, I’m a new computer user so not sure how to get going properly be glad of any advise. Thanks
Valerie Turner email valtur4949@gmail.com
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