ITV Homes from Hell Needs You

94 comments

The very successful ITV Homes from Hell series is looking from case studies from the UK and Dubai. If you would like to appear on TV telling the world about your new build problems then get in contact with them. Some people are reluctant to do this, but in general it will get your issues the attention they deserve and all the snagging issues sorted out much sooner.

Here is the message:

Have you bought or built your dream house only to realise the dream is more of a nightmare? Has your new build come with more faults than fixtures, or have you rented out your property to the tenants from hell? Did you build your ideal home in good faith, only to have planning permission denied or revoked? If you have a story you would like the Homes From Hell team to investigate then please get in touch.

We are also looking for stories from the Middle East – have you invested in your dream holiday apartment in DUBAI only to find it unfinished or falling down around your ears? Or did you wait years for a development to be completed only to find it didn’t quite live up to what you expected?

If any of this sounds familiar then contact Victoria Thake on victoria (dot) thake @ ITV (dot) com or 020 7157 4276.

{ 44 comments… read them below or add one }

VALERIE TURNER January 27, 2012 at 3:01 am

Hi, i’m a new computer user so I hope you get this message, I purchased a new house in May 2010 and have had nothing but trouble with it and the BUILDERS ARE KEEPMOAT HOMES LTD I partly blame my self for trusting the sales patter and all there adverts I used there “easy key scheme” it was the hardest move and very stressfull indeed. I’ve had problems from day one they advertise no more DIY JOBS AND SPEND MORE TIME WITH FAMILY AND FRIENDS THATS ONE BIG JOKE, what they dont tell you is that they have there own CUSTOMER CARE TEAM TO DO THE D.I.Y JOBS,THE PROBLEM IS THEY CAN NOT EVEN DO THE JOBS THE FIRST I HAVE SPENT 18 MONTHS WAITING FOR THESE GUYS CANT EVEN DO THE SNAGGING LIST THE FIRST TIME ROUND, THEY GO OVER AND OVER THE SAME JOBS TIME AND TIME AGAIN, IM 62 LEAKS ARE CONDENSATION,
THERE WERE NO ISOLATION SWITCHES FOR COOKER HOOD OR WASHER/DRIER,THE CONDENSATE PIPES FOR THE GAS BOILER WERE PUT IN WRONGLY BUT IT WAS THE N.H.B.C THAT TOLD THE PLUMBERS TO DO IT THAT WAY,I,ve had a new front door put in and patio doors but BEFORE ANYTHING IS REPLACED THE D.I.Y TEAM TRY TO REPAIR THEM SEVERAL TIMES,(BUT I GUESS THAT KEEPS THEM IN A JOB)IVE BEEN TOLD THAT THE BRICKS AND MORTAR COULD HAVE TOO MUCH SAND IN KEEPMOAT STRUCTURAL ENGINEER AND THE N.H.B.C CAME TO DO A TEST,THE INSPECTOR FROM THE N.H.B.C TESTED IT WITH A DOOR KEY AND ONLY IN ONE PLACE, THESE BUILDERS PROMISED I COULD HAVE IT TESTED INDEPENDENTLY AND THAT THEY WOULD PAY BUT GUESS WHAT (THEY PASSED IT OVER TO THE N.H.B.C. I WONDER WHY)THE N.H.B.C ARE NOT AN INDEPENDENT CO THEY ARE FUNDED BY KEEPMOAT AND THE DURHAM REGENERATION GROUP SO WHAT CHACE HAVE PEOPLE GOT WITH THE 10 YEAR WARRANTY. I AM SO EXHAUSTED BUT WILL NOT GIVE,I WORKED AND SAVED HARD ALL MY LIFE AND DONT WANT THESE BUILDERS TO GET AWAY WITH ROBBING PEOPLE ARE SIGNING CONFIDENTUALITY FORMS I THINK ITS BECAUSE THE BUILDERS DONT WANT THEM TO TALK TO ME,OH THEY SAY HELLO BUT HAVE STOPPED TALKING ABOUT THEIR PROBLEMS, I WAS IN TOUCH WITH A COUPLE OF LADIES ON ANOTHER ONE OF THERE NEW ESTATE WE HAD BANNERS OUT FOR A WHILE BUT I DONT HEAR FROM THEM NOW THE LAST TIME I SAW THEM THEY WERE MOVING FROM THEIR NEW HOUSE THAT AND THAT THEY COULDN’T DISCUSS IT. BUT WHEN THEY SAID THAT I KNEW AND UNDERSTOOD THEY HAD HAD ENOUGH OF THESE BUILDERS,THEIR HOUSE HAD 100% DAMP MINE WAS DAMP AT FIRST AND I HAD MOULD ON SKIRTING BOARDS IT SEEMS TO HAVE DRIED OUT BUT I DONT IF IT WILL COME BACK IN A FEW YEARS I CAN NOT AFFORD TO HAVE MORE SURVEYS DONE. THEIR ARE TOO MANY PROBLEMS TO WRITE
BUT I COULD PROBERLY WRITE A BOOK ON MY EXPERIENCES WITH MY NEW DREAM HOME. I WOILD APRECIATE ANY COMMENTS FROM ANY ONE IT HELPS TO TALK TO SOME ONE WHO ARE UNFORTUNATE TO HAVE THE SAME PROBLEMS.

VALERIE TURNER January 27, 2012 at 3:16 am

these are definately cow boys from hell,what chance do we have when the N.H.B.c and local authoraties are passing these new builds off as being safe to live in and of cause the builders own structural engineers. i am still waiting for the gas safety certificate well thats the the correct detail on i did get a copy i phoned the gas safety concerning this AND WAS TOLD IT HAD TO BE ALTERED AS IT WAS INVALID.

Marylynn March 13, 2012 at 7:48 pm

I live in a home from hell! It was supposed to have been refurbished and as the blooming builder has collected his tools (when I was out) I am guessing he won’t be back. I think that he used the money to go on holiday because he certainly has not spent it on the house. The floor boards in the sitting room (reclaimed) move around, some are not fixed properly and there are places where there are none. The skirting hapazadely changes height for no reason, the walls have not been skimmed, the plug sockets are hanging off the walls (although I paid for a re-wire), there are three doors hung, the rest just lie against the wall (there is no door on the loo). The painting has not been finished, and where it has been painted it has been done over the old flaking paint, the hall floor has been ruined by the electrician and not repaired, all the tiles are wonky, the coving in the spare room has not been put up so you can see through to the attic, I cannot get into my room because of all the guff everywhere – it is HORRIBLE. I had a survey done and most of the work that the builders have done I am having to re-do, but it will be a very slow job simply because the blooming first builders took all my money. MISERY

nina. schwarz March 13, 2012 at 10:28 pm

Dear Homes from hell team,

I purchased an off plan house in Florida in november 2007 as advertised by 1AP GLOBAL OR INSTANT ACCESS PRoPS, the director being Jim Moore. his company was advertising on the radio.lOTS of investors joined with promise of off shore properties.
The property was bought off plan from a developer in florida.The being paul and linda oxley originally from UK.
The estimated completion date 2008. Lots of investors paid large deposits £50,000 towards these off shore houses.
According to the contract,if the developer did not deliver they would be in breach of contract. The developer has now gone underground and has employed another company to answer on his behalf.HE HAS LOTS OF LAW SUITS AGAINST HIM however, nothing has come of it.None of the UK investors know where the Oxleys have disappeared. THE LAW FIRMS employed also seem to be writing to this company.The UK investors arent even sure if the money will ever be refund but I would like to find the oxleys and jim moore and bring them to justice as they have fleeced hundreds of people and live as millionaires I am told.

I belong to a forum of at least 40 investors. I would like to solicit your exposure of this situation if possible.
Please advise on how this can be possible?

my email in nschwarz4@hotmail.com
ps:
if you have time the website is IAP INVESTORS. APPARENTLY THE UK COMPANY WHICH HAS now gone into liqidation but no one knows what has happened to oxleys company in Kissimmee Florida.

I look fOrward to your reply about calebs club, florida.

Dr.P.K.Das March 15, 2012 at 10:19 pm

The documentary was fantastic . Congratulations , ITV.
I have been looking for an apartment in Gurgaon,Haryana,near Delhi.All I get is glossy brochures and computer generated images of the ”finished product ”.Upon being contacted they all want your money,but do make any clear statements.Prices are much,much higher than Dubai,presumably as there is so much ‘black’ money in India .
Lasr year I went to have a look for myself and found some well-developed ‘gated communities’,and a very large number of unfinshed projects . Outside these communities,there seems no infrastructure (drainage,roadworks,electricity or proper water supply ).Inside these communities ther are diesel generators and probably tube wells ,road surfaces and other facilities are good ,but ouside was hoorid !
There is a growing number of people who are very unhappy about being let down by the developers,but do not really know what they can do.
Another documentary about Gurgaon will be of great help to a lot of indians living in the UK who are victims of this ‘dream-selling’

valerie Turner March 22, 2012 at 11:03 am

Dear Homes from hell,

I purchased a new home May 2010, I have had loads of problems and still on going at first the builders kept telling us the house would take six months to settle! its nearly two years now and the drafts,cracks,leaks,creaking floors still continue to happen, the warranty runs out soon. There have been too many problems to mention but I do have a Solicitor helping me now
under my house insurance I would love to expose these builders for their POOR WORKMANSHIP AND LACK OF SUPERVISION. They have a customer care team to do all the DIY JOBS the problem is they are unable to rectify these jobs,and once more we should not be having DIY JOBS done on a new build they have been in and out of this brand new house nearly 84 times and it is still on going.According to these builders I’m an isolated/unique case and my expectations were too high, I am a lone pensioner
and feel absolutely exhausted, I put everything into this house and I am extremely worried about the future now, We found out that the builders and the Durham regeneration group both fund the NHBC so when it goes to resolution the NHBC Inspector comes along with the builders Structural engineer “and they always side with the builders”
The NHBC inspector tested the mortar with a door key because we think there is too much sand in the mixture he did this in one place only, the builders promised I could have it tested by an independent company and they would pay for it to be done,well guess what the builders backed out and told me to take it up with the NHBC I THINK YOU WILL KNOW WHAT HAPPENED ON THAT MEETING, I am still concerned about this and when I get some money saved I will get the test done properly and sent away to be analysed. ITS ABOUT TIME US BUYERS GOT SOMETHING DONE ABOUT COWBOY BUILDERS THEY SHOULD NOT BE RIPPING US OFF, IF I COULD HAVE PICKED THIS HOUSE UP I WOULD HAVE DUMPED AT THEIR OFFICES.So my heart goes out to all you poor house buyers.

Liz March 28, 2012 at 12:33 pm

Are NHBC the master puppeteers of the major housebuilders, or for the homeowner?

valerie Turner April 29, 2012 at 3:41 pm

It’s an absolute disgrace the way these so called builders treat their customers,if I could pick this new house up I would dump it at the offices, what angers me is when the management come on site in their BMW’s. OUR HOUSES WERE BUILT WITH THE CHEAPEST MATERIALS AND UNQUALIFIED WORKMEN AND ARE CERTAINLY NOT THE QUALITY KEEPMOAT THE BUILDERS ADVERTISE. I hate what they do to hard working honest people, they should be ashamed.

valerie Turner May 6, 2012 at 2:03 pm

Hi Liz No good expecting the NHBC to help I’ve had them twice in the last 2 years, they just agree with what the so called Builders say, and they certainly don’t know what there talking about, and yes your right they are puppeteers for the builders my builders are always ready and happy to pass it over to the NHBC, I wonder why!!!

valerie Turner May 6, 2012 at 4:24 pm

Hi all new home buyers.

I have a lot of photo’s of the poor workmanship done on my new house, I did put some on flickr snagging.org.co.uk but I’m not sure if there has been much interest yet, I’m a new computer user so not sure how to get going properly be glad of any advise. Thanks
Valerie Turner email valtur4949@gmail.com

Jackson July 26, 2012 at 11:38 am

Hello,

I do not know whether you can help. I have bought a brand new property on a development in Umbria, Italy and we have not received many of the specifications, eg, pools, tennis courts, club house, use of our underground garages, loss of 3,000 euros each individual which was meant to be put into the management fund etc, etc.

Kind regards
Mrs Jackson

Jackson August 1, 2012 at 11:00 am

Hello,

I do not know whether you can help. I have bought a brand new property on a luxury development in Umbria, Italy and we have not received many of the specifications, eg, pools, tennis courts, club house, use of our underground garages, certain certificates, loss of 3,000 euros each individual which was meant to be put into the management fund etc, etc.

Kind regards
Mrs Jackson

Christina McLean August 10, 2012 at 3:05 pm

Heeelllppp Im not sure if your looking for people I’m 26 years old and bought my first flat from Taylor wimpy. It’s brand new and under guarantee. In one year the flat has flooded 3 times as it is below ground level with hardly any drainage! They have told me its not there problem and if it keeps happening again it’s not there problem! Please help 🙁

jilliaan Waliszewski August 18, 2012 at 12:03 am

Hello, I am not sure if you can help me or not. I belive that in Puerto del Carmen, Lanzarote there is a huge property scam going on. If you think that you could help me obtain the return of my deposit on a house that I belive was never for sale plus all my paperwork – would be eternally grateful. If you can help me then I will tell you my story.

Regards

Ms Jillian Waliszewski

Barry Daniels October 6, 2012 at 11:30 am

HI all
We have a new home from Mansell homes in Glasgow.
We have been in the house now for 3 years. On December 8th 2012
the roughcast came of the gable wall phoned Mansell homes
and after a bit of a chat they agreed to sort out the gable wall.
But all this was to keep us happy why they wore working on phase 4.
Phase 4 done and it was good buy Mr Daniels your on your own so we had to get the NHBC involved so after 9 long months the work is done But that’s not the end of it Windows dont work ie open and shut Front might as well not there as the cold comes right in.
We had a load of screw heads came though the walls and ceiling.
The floorboards are lose. This has been going on now for 3 years.
We found the best way to get them to come back and sort things out was to put it all on balfour beatty Facebook page and hay the manager of Mansell homes was on my front door step at 07:15 am
and some of the work has been done now But we are still not happy.

Barry Daniels October 6, 2012 at 1:08 pm

Sorry it was 2011

luke thomason November 5, 2012 at 5:28 pm

KEEP MOAT HOMES pfffffttttt what a joke. Still waiting to have my front door done as its got gaps in around the bottom and its letting droughts in, its now 7 months ive been waiting, 3 days off work to get the snagging list sorted and now the back door key barrel lock is collapsing. The customer service is crap. all i keep getting is ill chase them up for you !!!!!!!!!!!!!!

valerie Turner November 12, 2012 at 9:36 pm

Hi
My builders Keepmoat homes ltd, have made a massive error concerning my property, I bought this new house on the understanding that the access path belonged to me, it does but it’s also on my neighbours PLANS I have been here over 2 years now, the neighbours knew about it but had an agreement with the builders not to tell me,
I THINK YOU CAN ALL GUESS WHAT HAPPEN, ABSOLUTELY DISGRACEFUL. So be careful if your thinking of buying a new house. MY ADVISE IS DON’T.

valerie Turner November 12, 2012 at 10:01 pm

Hi Luke Thomason
Do you live in West Rainton, Durham, the new estate that Keepmoat built!!!!! I had the same problem with front door GAPS & rain coming in, their customer care team have been in & out of my new house over 84 times doing DIY JOBS whilst I still had the 2 year warranty, I am still having disputes with them. They have used very cheap materials and although they say they check their new builds every step of the way, THIS IS NOT TRUE, I was one of the first one’s to start living here & I saw these SO CALLED SKILLED WORKMEN THEY CUT CORNERS and couldn’t give a toss about us so long as they got your money. I better stop ranting.

Luke November 12, 2012 at 11:58 pm

Hi valerie
No we brought from keepmoat in dudley. We brought the house and found out that recently theyve dropped the new phase by 10,000.00. Were still waiting for the front door and now recently found that we have no building regulation complience certificate for the boiler installation which clearly says we suppose to have one on the gas safe website and also ive spoke to HSE which have advised me to put in a complaint to gas safe if i am refussed the certificate by the customer service manager. Im now waiting to see if they send out the correct certificate. The problem will arise if you try and sell the house without the building regulation cert for the gas. As a new boiler is supposed to be notified. Check to make sure you have one!! Also you should have one for the electrics. I know this as im an electrician

Barry Daniels December 29, 2012 at 12:44 pm

Hi all
We have a mansell home.
We now have found that we have very bad condensation in the loft.
Been round all the homes in our street and most of them also have condensation in there lofts . Now is this down to bad designs.
Should a new home have Condensation in the loft.
Need some help

valerie Turner December 31, 2012 at 7:10 pm

I like our new page that’s been set up (keepmoatbeware) lets hope we get more people to respond, we have already put lots of young couples off, at least they won’t be getting in debt like some have,UNFORTUNATELY.

philip jarvis January 8, 2013 at 11:27 pm

First of all let me tell you that i am a carer for my 80 year old mother who has recently had a stroke.We needed a bedroom downstairs because of her disability.I am her son who owns the property in which we have moved in about eight weeks ago. The survey in which we carried out was absolutely appalling in which a lot relevant parts was not mentioned in depth.
.

The bed room downstairs which has been converted from a garage has been caved in and bodged up with what i be leave to be plastered together so making it weak if anybody stands on the roof. Secondly as upstairs is mainly stooded walls and plaster boards,there is great cracks as specially which are visible around the bath room window, again the surveyor has not mentioned how bad this was.Also the door frames upstairs have been moved due to subsidence and the floors as specially in one of the bedrooms are not level . Then as i went up into the loft to put my christmas tree back i noticed that there was two pieces of timber Knocked to the joyce supporting it so that it would not callaspe, again not mentioned on my survey report. The kitchen hot and cold taps bang when running hot and cold water.Kitchen door unit is poor and the door came off in my hand although he told me they was dated he did not tell me what state they was in.as i thought to save money just the doors could be replaced but it all has to come out.Same applys to the upstairs bathroom.

So as you can see , surveyors are no good, and that instead of saving me money has cost me money. I also think the Estate Agent knew about this, has she told me when i viewed the property she only had twenty minutes to show

philip jarvis January 9, 2013 at 3:15 am

p.s Seriously though if my house does not collapse on me this time next year i will keep you all updated bye for now

valerie Turner January 9, 2013 at 11:39 am

Hi All I am looking for as many friends to support us new home buyers a page has been set up on facebook “keepmoatbeware” http://www.facebook.com/keepmoatbeware I’m case 3, we need as much help as possible so PLEASE HELP US and if you could post this page to your friends it will be great, we have stop this from destroying peoples lives. thank you much a appreciated.

Valerie Turner

Fiona Clarke January 13, 2013 at 1:29 pm

We bought a beautiful villa off plan in Turkey and paid for the villa in full in May 2007. We had to wait for living permissions to be grated before being given the ‘Tapu’ (Title Deed Document). Before we were given this document our builder passed the Tapu on to a friend who put a loan on the property which then passed unkowingly to us. The builder paid the loan for 12 months before dissappearing and the first we knew of the loan was when the bank started to repossess the villa. we have now been fighting this case for nearly four years, we have no money left and it looks likely that the bank will take the villa before the courts even make a judgement on the case. HELP!!

valerie Turner January 13, 2013 at 4:10 pm

Hi Philip Jarvis,
So sorry to hear of all the problems, it’s really awful the way people get treated these day’s I’m afraid they are all out to get your money full of promises, but as soon as we sign & part with our money they don’t care who’s lives they destroy. Wish I had never bought my brand new house from KEEPMOAT, I have over 2 years of stress.

Hope all our problems get sorted soon, all the best let us know how things for you.

Ruslan March 6, 2013 at 10:47 am

3 years ago I bought a seafront apartment (Honeycombe Beach) from Barratt Homes. It is a nice property, but there is a problem – there is a leak from the ceiling in the master bedroom (located under a penthouse) and this has been going on for more than 2 years now. Barratt Homes have offered cosmetic solutions a number of time, but never fixed the source of the problem. As a result cracks and water marks appear regularly.

The property is under a 5 year guarantee, but after the developer repainted the ceiling last time it stated that should cracks appear again they would charge me for repainting.

This time I decided to bring independent professionals and requested access to the property above. Only after that the developer agreed to fix the source of the problem again. However I am not sure if they do a good job this time.

What would you advise me to do please?

mark baker April 1, 2013 at 10:35 am

Dear team
We need your help. Your programe is called homes from hell and we are living in it.
We purchased the property on 31/7/2007 after living here for 3 months that was when it all started the home from hell

The Facts

Our mortgage company Northern Rock arranged for a property surveyor to come out and inspect the property on the 12/6/2007 to carry out a Valuation on this house this was Countrywide Surveyors.
The survey noted that there was no evidence of subsidence in the property or immediate vicinty.The su
rveyoted that there were 15m high trees out side the boundaries of the property on suspected shrinkable soil Note we never got to see this report untill all that is happen now
19/9/07 cracks started in the Kitchen 22/9/07 big cracks in the dinning room and across the ceiling
Its now 2013 the house has more cracks than the M25 now and there is not a stone we have not turned I have only a short time left
please help

John Carver April 18, 2013 at 6:54 am

I bought a new Redrow Home on the Grange development in Desborough 6 years ago.
Recently our neighbour decided that the fence between her garden and ours was in the wrong place and contacted Redrow. A team of Redrow workmen turned up, and moved it.. They didn’t contact me, I didn’t find out until it was done!
It wouldn’t be so bad if the neighbour was right, but the fence was definately as per the TP1 and deeds in the fist place.
Redrow Homes now refuse to move the fence back, and have issued a half hearted apology for the trespass.
I have put up a website to embarass Redrow into putting this right(redrowhome.com) and Redrow certainly don’t like that – they have offered me a small sum of money for the domain name!
My solicitor has now written to Redrow, but they are ignoring all comminication.
These new house builders are so arrogant.. I hope that by telling my story Redrow will be shamed into doing the right thing!

Sylvia May 9, 2013 at 11:02 am

I live in a newly built flat (housing association property) with extreme noise pollution from both neighbours (upstairs and downstairs) unruly children running all day and night. The sound proofing is non existing. I suffer a lot from the noise and I am unable to sleep or live in peace or enjoy my property. The housing association is not doing anything and I have been literally told to just live with it. I have gone through all the motions (police, mediation) you name it. What are my options? Any suggestions?

kerry May 9, 2013 at 8:36 pm

having bought a new build in new lodge park in barnsley i am 20 years old with a baby my partner and i invested all our savings to find that dispite all promises made by keepmoat regarding customer care and social responsibilty they have no interest in carring out repairs to defects that has arisen in the frst 2 months of moving in if you are thinking about buying from keepmoat BEWARE

Tariq Alam May 18, 2013 at 7:51 am

Dear sir,
i would like you to hear my amazing story about a border dispute that i and my father and sister ended up paying over
£200,000 some 14 yrs ago for a £3k border dispute we were made bankrupt illegally . the trustee refused to give
breakdown of costs or serve us with any papers. Now and after 14 years the creditors they still have charge in last property we got !!!
I’m civil servant for the last 28 years and still undischarged bankrupt .
i asked him questions about the bankruptcy he refused
to cooperate or tell us where our money gone.
I got all evidences you need to prove the fraud and corruption
Hope i hear from you soon.
Thank you.

lindsay May 29, 2013 at 4:45 pm

We are UK OAPs who were promised a wonderful retirement in Gibraltar if we bought into the retirment section called Both Worlds. The landlords of the land have started, in my opinion, to do “geriatric bullying “to us They say they want to sell our communial spaces. They want to tie us up in litigation , but we can t afford to fight the biggest law firm in Gibraltar. We are aged up to 90 years old PLEASE can someone contact us as this is causing untold stress to us OAPs who were promised a quiet retirement.IT IS TURNING INTO A HOME FROM HELL.

Kelly June 11, 2013 at 3:33 pm

Hi Kerry
Im looking to move to the New Lodge park, what problems have you had?

Caroline August 1, 2013 at 8:20 pm

Hi, I bought a new-build, 4 bed det house, secondhand, 3 months after the first owners bought it. It is now nearly 10 years since I moved in and close to the expiration of the 10 year NHBC warranty.

Recently, several houses on the estate have had to ask the builder (Taylor Wimpey) to replace the mortar on the roof and ridge tiles, which had sweiously eroded. This they did. However, they refused to look at the mortar in the coping stones over the garage and said they only deal with roofs over habitable areas. I think this is utter rubbish and just an excuse to repair as little as possible.

In addition, the design of the house has coping stones along the edges of the roof and, sinc e we bought this house, the site manager and the roofers themselves have often mentioned that this design was actually a design fault. This claim would appear to be substantiated as houses of the same designs, built in a separate phase, were built with different roofs, without the coping stones.

Whilst many houses have had the mortar on the ridge tiles and coping stones repaired, it appears that different repairs have been done, on houses of the same design, with the same problems.

I am now concerned that my roof, due to its ‘design faults’ may not have been satisfactorily repaired (in comparison to the others) and may cause me further problems and, possibly, much personal expense at a later date.

I am more than happy to approach NHBC to raise my concerns, but I would feel happier if I could obtain independent advice first, if only to assure myself that I have a valid and it is worth pursuing further.

As such, can you please offer me any advice or guidance as to how I might proceed?

Many thanks.

Sean October 9, 2013 at 1:42 pm

Want a home from hell? Buy from Keepmoat.

Ayshea December 4, 2013 at 10:53 am

We had a complete nightmare trying to buy a home from Keepmoat at the Brearley Forge/Falstaff Road development in Sheffield. I say try because even though they still had our reservation fee they decided to sell the house to someone else.

They mis-sold the property too us in the first place and then tried to blame us for the mis-selling. We put up with a lot of crap from Keepmoat because we wanted the house so much. We had many sleepless nights, the stress was almost unbearable, we waited 6 months for the home to be ready then they decided to sell it to someone else. We only put up with Keepmoat’s shocking customer service because we thought we would get the house – we put up with it for nothing.

http://www.mykeepmoathell.co.uk

Valerie Ann Turner January 2, 2014 at 9:25 pm

Hi Sean & all
I have just read an article on keepmoats fb page, they are paying all the residents heating bills for a year,”the mind boggles” they certainly wouldn’t need to do that if they had built them to the high standards they advertise.!!

James Armstrong February 4, 2014 at 6:32 pm

We live in a 13 year old Banner Homes 4 bed house which sell for around £250000.
We moved here to get away from our damp old house, how wrong could we be.
The house has a parapet wall with a lead lined box gutter.
We have had a survey done and the results are we have gutter half the depth of the building regs and the drips are only 20mm deep the regs say 50mm min, and the list goes on.
All in all water runs into the house.
Min cost to rebuild is about £5000 if all goes well.
There are 8 other houses like mine on the estate, and they all be damp like mine.
Banner Homes have received the surveyors report, but as yet on response from management.

James

suzanne woods February 10, 2014 at 1:31 pm

I am not a keepmoat home owner, but we recently started renting in Liverpool in december.. Since then we have had numerous problems which keepmoat choose to ignore, as they are responsible for first year then iy passes to housing association. ? We are sometimes prisoners in our own home as doors are so faulty, they have been out 3 times now to “fix” front and back doors but you guessed it still broke.. I there is a fire at front we have no escape route out back as handle has totally fell off now so door cant open, front lock jams and locks us out so someone always has to stay home.. Faulty heating system, shocking double glazing, no insulation or soundproofing at all… I long for our old terraced house.

Valerie Turner September 13, 2014 at 8:16 am

Well it looks like keepmoat are sorting out all the defects at last, if only they would rectify the problems first time we report them, it would have been so much easier all round, once all the jobs are finished in May we can then hopefully sort out the problems with the boundarie’s.

Hope everyone else is getting their issues sorted.

Dee March 8, 2015 at 7:26 pm

We had keepmoat here in our place as the councils employ them on contract to do various places within different areas., they are terrible, very crude no respect for a persons home and treat it like a playground. left the surrounded off our light in bathroom and has holes in ceiling. the kitchen has a wire hanging out. took over two hours to clean up their mess, trod paint into our carpet, didnt put no sheets down. the councils dont care who they employ to do the works. its the tenants that are left with the misery of their mistakes.

james April 8, 2015 at 9:25 am

Hi.

I have also recently purchased a house from keepmoat but wished I read this first. They are the most useless customer “care” people I know. I say care, if anyone can find the care they actually have you deserve a medal. They have no communication between departments so have no idea what jobs need doing or what’s been done. They expect you to take time off work sometimes on the same day they call. We have had problems and promises from them ovwe our first month and it doesn’t look like it’s stopping anytime soon. I will happily show anyone the shambles they are if needed.

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