ITV Homes from Hell Needs You

94 comments

The very successful ITV Homes from Hell series is looking from case studies from the UK and Dubai. If you would like to appear on TV telling the world about your new build problems then get in contact with them. Some people are reluctant to do this, but in general it will get your issues the attention they deserve and all the snagging issues sorted out much sooner.

Here is the message:

Have you bought or built your dream house only to realise the dream is more of a nightmare? Has your new build come with more faults than fixtures, or have you rented out your property to the tenants from hell? Did you build your ideal home in good faith, only to have planning permission denied or revoked? If you have a story you would like the Homes From Hell team to investigate then please get in touch.

We are also looking for stories from the Middle East – have you invested in your dream holiday apartment in DUBAI only to find it unfinished or falling down around your ears? Or did you wait years for a development to be completed only to find it didn’t quite live up to what you expected?

If any of this sounds familiar then contact Victoria Thake on victoria (dot) thake @ ITV (dot) com or 020 7157 4276.

{ 50 comments… read them below or add one }

Mr & Mrs Stewart August 26, 2009 at 4:34 pm

My parents home has some deep cracks and from last year the insurers is giving false hope that they are coming to put right the cracks.
The cracks are getting wider and more appearing.
My parents are old and I am very concerned for their safety. I have asked them to move out and come stay with us but because they dont want to leave without knowing what will happen to their home they are staying put.
Watching your programme last night I have decided to contact you on their behalf. Hope you will help I am desperate.
Marvia Richardson (daughter)

mr smith October 22, 2009 at 5:15 pm

hello i was wondering if you would be up for taken on my house as i have had a flood back in july and my insurance company has been in and trashed my home and im still yet waiting i have a son with cystic fibrosis who is currently in hospital due to the dust left in my home i have a bleed on the brain and due to under go brain surgery shortly and doont needf the added stress i have been pushed from piller to post from day 1 its just not acecptable please help or give me advice on what i can do thanks mr smith

Kellee Rea December 22, 2009 at 3:04 pm

Hello,
We have a new build home, england. only been in it since march 2008, that winter we suffered from very bad mould and damp throughout the house. there are other snagging issues that are ongoing and basically, we have had enough. we want to sue them for the undue stress, and we want the cowboy developers to take the property back. This is how bad they are, they GLUED a light bulb in place. now the bulb has blown and we need to replace it, but cannot without breaking the lot. they have had to replace the bathroom extract fan 3 times, it still leaks now. we now await further report to determine if the damp is coming from the floor, if so this is further structural damp to the blocked cavities and will require total refurbishment.
can anyone sugguest a lawyer? can anyone help? this has truly ruined our life.
Thank you.
K.R

alex lauder January 12, 2010 at 10:49 pm

hi we built our own home 4 years ago and now we have discovered that the joiner has not made the link from damp proof membrane to damp proof course and we now have extensive dry rot which he refuses to accept as his responsibility.

Carol Jackson February 18, 2010 at 12:04 am

Hi. I purchased a ‘luxury apartment’ in May 2005, part of a converted mill development of 9 similar homes. Unfortunatley I have had problems from the start, mostly regarding the roof. Condensation in the roof space, caused by no ventilation and a single skin roof. This cause problems with lights and electrics and have had frozen pipes in winter. We have no fire doors, broken fire breaks etc. We have discovered asbestos pipes ( possibly due to being an old industrial building) Window problems, the list is endless. However we have been trying to bring the builder/contractor/architect to account for a long time, with no success. We have had a surveyors report prepared stating the building is not fit for purpose and instructed a solicitor, but appear to be hitting a brick wall! Hopefully the local councils planning department will respond to our plea , although as they signed off the unfit building on xmas eve 2004 (? Bizzare, considering most offices are shut!) I doubt we will get any joy at all. Any ideas how we can bring these rouges to
justice?
We live in hope..
CJ

kevin swann March 29, 2010 at 2:22 pm

In 2005 we undertook a self build project to build our own family home. We used a timber frame company called Potton to designed, manufactured and built the timber frame for our home.

After living in the house for around six months (early 2006) we noticed a number of large gaps and cracks appearing in the house. We have expert reports that show Potton did not design the house properly (it was a unique/bespoke design) which is causing the roof to spread, floors to sag and walls to push outwards.

Potton have consistently denied responsibility for the problems and for the past four years we have been involved in a legal battle with them which has cost us our life savings.

Our home cannot get a structural warranty (which Potton promised) which means it is effectively unmortgagble, we are litigants in person having to fight a huge multinational company (Potton are part of the Kingspan group) who have unlimited legal resource.

Because Potton are clearly to blame for the issues with our home they are desperate to avoid this case going to Court. This has resulted in them interfering with our expert and now they are contacting our mortgage company with a view to forcing them to withdraw our mortgage – effectively making us bankrupt.

We have nowhere else to turn, we face loosing everything, please help.

Deborah Griffiths April 7, 2010 at 9:43 pm

Hi
I live in Cornwall and a local builer has tried to rip me off on a new build it has come to light that I am not on my own and their is a least 7 other poeple that he has done simular things to we want to show him up for what he is he is supposidly a millionaire and i believe he his funding his status on ripping off local people he actually owes me 62,500 PLEASE HELP

linda parrish April 8, 2010 at 1:13 pm

We had a ‘bespoke home’ built by a local builder, the house developed faults within days of moving in. Water pouring through ceiling gas fire catching alight, we have been in the house about 2 years and according to our surveyor it will cost at least 100 thousand to put the faults right and we have been overcharged by at least 98 thousand. To make matters worse the builder lives next door and does not want to take any responsibility, he is very arrogant and aggressive, so we are getting nowhere fast. He flouts planning regulations and gets away with a considerable amount. I would really like you to take this on as this builder has been doing this for years and getting away with it because it is so expensive to hire legal help.

Miss Lowther May 5, 2010 at 11:39 pm

I am a student living in a rented property with three other housemates. We never realised we would never meet or hear from our landlord and that our estate agents had no intention with fixing the problems we’d seen when we first viewed the property, despite saying they would. We have lived with leaking ceilings because of rain and the shower, the leak being above electrical equipment, no central heating, damp, no ventilation, half done paintjobs, aswell as many other problems. In nearly a year they have given us electric heaters, but have given us no money to extra costs that, being students and only two of us having jobs, we cant afford. They have also put holes in the walls to act as ventilation. The rare bits of work that had been done to the house were done with no notice, and were botch jobs of things of little importance, such as dents in the wall, trimming the hedge, or fitting new blinds. We dont think the house meets legal requirements, but cant afford legal action, especially around the time of exams. Just because we are students doesnt mean that we want to live in a terrible house.
Thankfully we are moving to a new house for the next academic year with a new estate agent, but i would like to show people what sort of property this company, without any intention of improving it, is willing to let.

Alan Henderson May 11, 2010 at 7:21 pm

Hi.
We own a Wimpey built home which was completed in February 2004 and purchased by us in June 2006. Last year when there was wet weather, we noticed various cracks appearing in the rendering to the front of our house, one particularly visible running from below the upstairs bedroom window to the top of the lower floor living room window and about 1/2 inch wide. This appeared to have had a previous repair carried out.
On contacting Wimpey, they informed us that as they are only liable for this first two years and the remainder of the guarantee was taken over by the NHBC. On reporting this to the NHBC in November 2009, they assigned an alleged independent company called Crawford and Co. to investigate the problem. They appeared at the house with a Wimpey representative and proceeded to tap the rendering with his car key to check if it had bossed. He said it would sound different and as it didn’t there was nothing else they could do as aesthetic problems were not covered by the NHBC.
We appealed his decision and the NHBC sent another investigator out to investigate the first ones findings, again a Wimpey representative was present and he confirmed that a repair had been carried out when the previous owners lived there. This repair had been carried out using silicone which he said was acceptable. The second NHBC inspector was only slightly more thorough (appeared like he was paying it lip service) and arranged for a piece of the rendering to be sent away to test the consistency. When the company whom he authorised to remove the piece of rendering cut a piece out from behind the lead flashing, the rendering below also cracked and broke as the brickwork behind the rendering was not fixed to anything as it had not been set in mortar. We are now left with a whole in the front of our house which is open to the elements. This was two months ago.
We have photographs which we could provide if they would help.
I would welcome your assistance or advice on how we move this on to a satisfactory outcome

Alan and Jean Henderson

ian and janet butler May 27, 2010 at 11:28 pm

Hello, we appeared on your program back in 2009 and we now have a decision from the courts regarding our neighbour in Riogordo Spain that dug up our drive and erected a fence saying the house was his.

Can someone contact us please as we had Katy Fergusons email address at Granada Media.

Thank you,

Ian Butler.

michael coughlin June 3, 2010 at 9:46 pm

My three storey house in Exmouth, Devon was demolished by the British government as punishment for being an animal rights supporter leaving my family homeless in Winter and seventy thousand pounds in debt. It was demolished contrary to the building act, council staff were allowed to commit perjury in three courts, my M.P refuses to help me and the press admit they are spiked and the police told me they would arrest the council officers for criminal damage and fraud but did not. I am still a vegan, Mike.

Yvonne Spencer June 5, 2010 at 5:54 pm

We bought a new 5 bed home in Feb 2009 and we had nothing but problems, when we turn the heating on the pipes clang and make really loud noises and Cala homes the builder says its normal, yes in 1926 but not in 2010, the floor boards are wrecked, the ensuite in the main bedroom is damp and paint keeps falling of the walls, its been redone about 7 times and they had the cheek to say we did not use the extractor fan. Its put on everyday and the windows open too.
The general service from Cala homes is unprofessional.

Rebecca June 10, 2010 at 10:02 pm

We bought our firs propery 6 years ago and have been forced to live there ever since. The management company are worse than useless and have “repaired” the roof anf now our roof leaks every time it rains, and as such we have no kitchen to speak of anymore as it got ruined. We have also got huge bills from this company for thier “management” of the propery which conists of letting contractors have free reign to do what tey want and charge whatever they feel. The other residents have the same problems as us, no one has been able to sell their flat. People are only able to move one they are re-possesed by their mortgage company, as the local estate agents de-value the flats due to the management company and flats being so well known in the town and they are very reluctant to list the flats on their books as they dont sell. These flats cant even be sold for half of the value of similar flats locally!

Tom June 28, 2010 at 4:55 pm

I know a couple who bought a villa in Dubai at the peak of the emirate’s property boom. They were advising other Brit expats to sell their London homes and also spend the equity on a place in the sun. They claimed the DUbai home would go up more each month than they earned in combined salaries, a much better investment than London property. Unfortunately, they had been sold a lie. Their villa is now 50% less than they bought it for, they’re trapped in negative equity and, what’s more, the building is of such poor quality, that their home is falling apart, causing extra repair costs. Beware of Dubai property.

kayode aluko July 1, 2010 at 10:05 pm

hi there

I along with many investors were defrauded by many millions by GR8 developers in dubai. The directors have fled back to pakistan. We also have evidence via one of their ex employees and have contacted the dubai authorities before the directors fled dubai but they did nothing. I believe an interpol arrest warant is out for them. you can contact me on 07810041995

Steve Spencer July 2, 2010 at 12:42 pm

Dear Homes from hell.
I have had a very bad dealing with a crook from Bulgaria named Ivan Kimanov.
I wanted to buy property there went to see them in there office sent deposit, formed a company, and other paperwork required.
I have all the receipts for moneies sent to him and company receipts from them for the money.
I HAVE HAD ALL TYPES OF EXCUSES FROM THEM.
And I know there have been lots of other people in the same posistion as me.
Have lots of emails.
I do not know if you have reserched this avenue or not. But I am sure it will help lots and lots of ripped of people like me.
Many thanks.
Steve Spencer.
P.s I do not mind supplying all the paperwork to you if you wish.

paul saxon July 4, 2010 at 3:56 pm

Hi we have spent 50,000£ on a french property in brittany but due to misdealings the company have gone into liquidation so along with many other buyers have probably lost the lot we commenced our purchase @5 years ago the property is complete and we have paid 50 of the 60 000£ it cost this is a story of illegal dealings on behalf of struck off australian solicitor practising in uk and has cost the birmingham developers millions of pounds the site was chateau de moulin rouge in brittany and the case is still ongoing

Susan Bailey July 6, 2010 at 6:40 pm

Can you please let me know when you will be dealing with the Canary Islands, as I have an ongoing problem with trying to get my money refunded from an off plan build. I did receive two postdated cheques minus 33%, however they bounced and 18 months on I am still being promised the cheques will be ready tomorrow. I did actually live in Gran Canaria when I purchased the property in 2004/2005 and pulled out of the venture in 2006. Thanks very much

John Rose July 8, 2010 at 4:44 pm

Bought in Dubai from Nakeel Palm Jebel Ali paid over 500k GBP

Development now forcast to be delayed 5 years or more but they are not willing to refund the monies paid for another five years or more

This is depite the fact that Nakeel is an arm of the Dubai Govt and the Mhaktoum Royal Family

What recourse do we have to force their hand ?

Penelope Cullum July 8, 2010 at 10:04 pm

the programme shown at 900pm on thursday 7th july, the people have to tear down their house in northern Cyprus, and took their gear and went, WHAT ABOUT THEIR CAT THAT THEY JUST LEFT TO FEND FOR ITSELF, WHAT WILL HAPPEN TO IT, WHY ARE THEY NOT TAKING IT WITH THEM? IS IT TOO MUCH TROUBLE TO DO SO? WHY? SOMETHING HAS TO BE DONE ABOUT THE POOR CAT, PLEASE KEEP ME INFORMED WHAT IS GOING TO HAPPEN TO IT! PENELOPE CULLUM

Penelope Cullum July 8, 2010 at 10:06 pm

MISTAKE, THE SHOW ABOVE WAS SHOWN ON THE 8TH OF JULY

Lance Hames July 8, 2010 at 10:21 pm

We bought an “off plan” house from an English Developer here in Paphos Cyprus in 2004.
His company MDB property developers are now in Administration,the site Paradise Hills consists of about 60 properties and nearly all the buyers are British, the developer Martin Bissenden of Hearn Bay Kent England has dissapeared after running up massive debts here, he borrowed 4 million Euros in two loans from the bank of Cyprus.
The site has been abandoned and is slowly being destroyed by the elements, some here have mortgages and some like us have paid in full, there are 4 families forced to live here on site as we have everything invested in this nightmare.
We on here have no connecting roads, no electricity,no functioning sewage system, and have been told that unless we pay massive amounts to the Administrators the site will be demolished leaving some like us homeless, please have a look at the website Chris O’brian has set up and you will understand that that this development is the ultimate nightmare that has been going on for 7 years.
Best Regards
LK Hames
Paradise Hills
Marathunta
Paphos
Cyprus.

TBILAW July 12, 2010 at 10:07 am

Sixty Hartlepool home owners are in Court this week seeking substantial payments from Shepherd Homes Ltd as a result of being sold houses built with defectively designed piled foundations.

Shepherd Homes Limited built 94 ‘executive homes’ on Eden Park, Hartlepool which were sold between December 2001 and February 2004. In March 2003, cracking and other signs of movement were first noted in some houses. Since then, many houses have shown varying degrees of cracking and movement and significant ground movement across the site has lead to patios and paths sinking up to 10 inches in places.

http://www.tbilaw.co.uk/news/Home-owners_seek_damages.asp

Lyne Prosser July 14, 2010 at 4:26 pm

I agreed to purchase a property in cyprus from plan. however, the house was due to be completed on 17/12/04 we were told that there was a delay and that we could move in on 17/04/05. we arrived in cyprus on 14/04/05, with our dogs and our property from UK in a container, to find the house had no water supply, no kitchen fitted, and lots of work outstanding. we paid the lawyer £1400. in advance (2003)and he has made an odd telephone cal but nothing more. over 100 english ex pats have signed up with this developer (Yannis Lliasaidias) and we all have varying degrees of dissatisfaction. the developer ceased trading in 2006 and all of the properties on our site our incomplete.

Helen Walker August 20, 2010 at 6:42 pm

Although we are not a new build, we are desparate for help/advice on our building problem and caanot find a website suitable. We bought a property 11 yrs ago next to a listed building. We’ve had nothing but planning denials due to this building. It never appeard on our searches warning people of possible planning problems due to the proximity of a listed building, although if you were to see the building it would make you laugh, last year the house had to have all its render taken off because of damp and lo and behold, 30% of it is built from from breeze blocks, were they around in the 1700’s?. Our local council granted planning permission but a witchhunt of 30 people turned up (we told the council that we would be on holiday on this date that was classed a democratic right for old buldings)they never even tried to change the date and subsequently higher echelons within the council have now overridden the main planner and denied us yet again. We know for certain that friends of the residents of the listed building are on the parish council who organised the witch hunt. But what our democratic rights. Anybody with knowledge of what we do now , please please contact us. We are in Kent and have photos of the breeze blocks before they were covered up again and also an old 1970’s photo of the property before the cover up and its atounding that it was listed. Again HELP PLEASE.

mac housley August 26, 2010 at 8:11 pm

my mother had dementia and had to be looked after 24/7 in a special care home, to help with the cost of this we rented out mothers house through an established agent, the tenents were on benefit and the rent was paid for the first five months and then they simply recieved the rent and spent it, it was only when we asked the agent why the money hadn’t been paid to our account that we saw how much in arrears they were, we took out a section 21 and after 5 months without payment they left the property, we have taken out ccj’s against them, in the meantime the local council declared that they had made themselves intentially homeeless and therefore could not offer them accomodation, we have since found out they have been rehoused and they still owe £2250 rent arrears plus £650 for damages they caused to the property. i asked the housing department what action they could take to recover the money paid to the tenants, their reply was-NOTHING- as it was the governments policy to pay the tenants direct, to give them more responsibility, we are still chasing them through the courts.

Rommel Mohun September 2, 2010 at 10:02 am

Hi I bought a new flat and after moving in found out that the the developer built the flat as a house and not a flat, so everything that the person says or do (no limitations) i can hear in my flay, they moved us out for a month to rectify the issue, but when we moved back in nothing had changed, they even dropped our ceilings down by a 100mm!!!!! they did not do any pre completion sound testing at all. they jusy fobed us off over and over and now it been almost 3 years coming up, they are going to move us out again to do more remedial works, fair enough they goning to pay for the hotel etc, by i thinkthey are liable to pay coompensation. i oushed for sound testing and as per my thoughts it failed on 2 ocasions.

this whole issue just sucks and they take forever to return calls letters etc. they try to make it seem now that they are doing us a favour, we paid almost £250k and yet it is like sharing a house with someone.

Anabel Fairclough September 10, 2010 at 3:14 pm

Please now contact Anabel Fairclough at ITV by email Anabel.Fairclough@itv.com or 0207 157 4288

Mr KT Solanki (karl) September 11, 2010 at 6:18 pm

Dear All
We had purchased a holiday flat in Mohali -India. We had paid monies upfront prior to final decoration & completion of build. We have the reciepts of all monies paid though we deciced to pull out not signing the contract. We were assured the return of our full refund. Though the proprietor is now being elusive, & his agent requests all the original reciepts & contract to be returned prior to them (GILLCOVALLEY) proir to them refunding our money. We do not trust they will return our monies, & hence do not know what action to take. This is truely ruined our life over the last 15months as the stress it has caused. Can anyone help & advise.

Reece November 2, 2010 at 6:45 pm

Hi all

I work at itv on a new series of Homes from Hell. I came across this post when searching for new stories for the series.

We are looking for new stories/cases about buying or building your dream home, whether in the UK or abroad. We are looking for your nightmare stories which we can film to demonstrate to the viewing public what can happen, but also to try and help you through it by using our pool of Lawyers and Structural Engineers that are at our disposal.

If you are interested and would like to get in touch then don’t hesitate to contact me at reece.watkinson@itv.com and we can have a chat.

Many thanks.

Paul November 16, 2010 at 3:41 pm

Dear Sir/Madam

The Lib,Lab.Con have known at least since 1996 that the 3 Million flat Leaseholders have been left in a very vunerable position.
The prescent Leasehold system dates back 900 years where you had a lord of the Manor who could ramp up the prices on the
piece of land that he owned and then make you homeless if he so chose.

We have found ourselves in a terrible situation at rafalgar Court Mundesley where since 2001 he Freeholder/Landlord Mr Raninder Kumer Sharma has been blocking prgress to get our Historical Edwardian building renovated .

Mr Sharma we have found out is as well as TC also involved in another six LVT disputes at other buildings .

What he has done at TC is sell 13 of his flats to Bogus names for one pound each even though they are still owned at his home
address in Hampton!

The Fire Dept plus North norfolk Council plus 6 MP’S plus Grant Shapps HM Housing Minister plus MP Jack Straw and the LVT
are totally unable to stop this mans Fraud.

The People of Mundesley plus us plus many others are totally sick to death of it all.

The LVT as all the LLC parties have known have no Court Powers ,therefore Mr Sharma ignores all of their rulings .

It is no surprise to me that all of Europe including Scotland and Ireland have ditched Leasehold and gone over to Commonhold,
only England and Wales who remain with Leasehold.

I have a press cutting of 1996 where a freeholder would not comply with the LVT decision to pay back frauded service Charges
to the Leaseholders .

Hope you can put some light on this terrible injustice

Terence Lee December 6, 2010 at 8:25 pm

My story about polaris world spain
My dughter bought a apartment in [Hacienda Riquelme] completion date sep 2006 ,but my daughter died june 2006 my wife and I ASKED POLARIS WORLD for a refund of deposit and all stage payments she made total about e73,000 thy said thy would refund the money.numerus emails to them and no reply it now 2010 and still waiting

Nazir Jussab December 21, 2010 at 6:35 pm

Dear Homes from hell team, I purchased an off plan apartment in Dubai during 2008 with an estimated completion date of July 2009. I have already paid 50% towards the apartment.
According to the contract, if the developer does not deliver by end of this year, the developer is in breach of contract. The developer will not deliver and I have written to him. The developer is claiming Force Majeure on the grounds that the master developer did not deliver the infrastructure in time. My understanding of Force Majeure is acts of god, war, etc that are beyond human control.
I belong to a forum of 112 investors with this developer and would like to solicit your exposure of this situation.
Please advise on how we can meet?

Serena Lister February 2, 2011 at 5:42 pm

Hi, We bought our house in Nov 2008 after just getting married, it was suppose to be our dream 3 story home, it has turned out to be our worst nightmare, the problems began the first day we moved in, no central heating working, no oven working, no fires working, when the heating was fixed, 2 baths, and 3 showers leaked dripping into spotlights damaging 3 ceilings, our baths and showers leaked due to not being connected up,live wires were left under the kitchen units which could of killed me when moping up. Our extractor fans was omitting all fumes in our bedroom, bathroom floor tiles unlevel and cracked, toilets not working, no insulation in our bedroom, render falling off outside , basically, there was something wrong in nearly all of our rooms. The company who first developed the houses went bust, another firm called wolsley, bought them, they put most of the problems right for us, but with ongoing problems keep occuring, they refused to repair everything, leaving the render and the insulation unrepaired, they have since gone bust, we are now left with an unsightly house with render falling off everyday, and a freezing cold bedroom, which will shortly in 10 days have a newborn baby in. Have been intouch with the NHBC, they were going to do the rendering and insulation, but they have now refused, due to the builders going bust and not renewing with them. Hope you might be able to help with any ideas?

James Gardiner February 15, 2011 at 11:20 am

In Oct 2008 I bought a house for £291K. At the time of purchase it was awaiting a completion certificate therefor my solicitor withheld £5K until the issue of this in December. This certificate gave me permission to run the house as a B & B. Very shortly after I started business I knew there was a problem with drainage (blockages & smell). Finally in July of 2009 I had raw sewerage flowing through my airing cupboard & flooding our own bathroom.I called out the drainage experts with Jetting & cctv equipment. What they found was horrifying. The drainage pipe we had been using in the owners bathroom for so many months was not even connected. This meant that all the waste & waste water from there had been deposited under the dining room floor. They also found that the developer had not followed the plans for the drainage route. Instead of running the pipes around the perimiter of the house they had buried them under the house ,which sits on a concrete base. Also there is no rodding eyes or manholes installed. Every day I have Guests I have to purge each W C on a daily basis with gallons of water just to keep them from blocking up. The only means of clearing the drains is to remove the W C & jet the drains from inside the house.I have had quotes for remedial work to be carried out. (£45,000) It will also mean I have to completely close my B & B for approx 12 weeks.

wendie burgess February 17, 2011 at 6:19 pm

hi if you are ever doing anything in bulgaria brits are getting ripped off left right and centre off plan properties are still not complete when they should of been in 2007.there is corruption all over the place in all circles including solicitors there must be something we can do we need help please

The Expert Engineer February 23, 2011 at 1:07 pm

FAO Serena Lister 2 February 2011:

Provided the development was completed, the NHBC guarantee is independent of the contractor.

Hence the solvency of contractor is irrelevant.

3. I have been in my new home for 18 months and notified my builder of some faults with the home. Who will fix them if they go out of business?
Under Buildmark, the builder is responsible to put right any items reported in the first two years that do not comply with NHBC requirements. If the builder becomes insolvent, NHBC will meet the cost of any work the builder is liable for under this part of the cover.

I hope this helps.

The Expert Engineer

The Expert Engineer February 23, 2011 at 1:12 pm

FAO James Gardiner on 15 February 2011

Was this property built by a reputable contractor?

Does this property come with a NHBC guarantee?

Ronnie Valentine March 1, 2011 at 12:01 pm

NEW HOME for your Series. – Would you be able to do this one please? A new kind of Series,- I have already written to Brix Smith-Start from Goks Clothes show, to pls get involved in this. but saw your programme last night.Details Country House in Surrey, Chilworth Manor Guildford, Surrey. on the National Garden Scheme – -Open to the public a few days per yr. – I worked there with the Gardner, – a few yrs ago, after the Filming of Foyles War there- everybody seemed to be Dead..The Gardner for over 15 years, who lived on the property- Michael Kemp would have got the property, but moved away, & after I found that Elizabeth was dead, I stayed away from working. – There was no one left to get the property, somehow Savills Estate Agents of Guildford, Sold the property,= it was front headlines in the local Surrey Advertiser paper, As Lady Heald had died. & Now as Michael has another Country house to run, has agreed that I could have the property, & run it, if I could get it. There was nobody left to get the proceeds of Chilworth Manor & it wasn`t for sale. Yet savills marketed it for £6 Million- more than it was worth,- With Sealed bids offered at that time- I put in a very low Sealed Bid within the date set out, as there was no one to get the money, except Michael, Kemp, who would not have sold it anyway. As Mistress of The Manor , I would like to get the property & up-keep it, opening it to the public once again. From Ronnie Valentine, Bethlehem, 3, Home Park Close, Bramley, Guildford, Surrey. GU5 0JP Pls Contact Brix- Smith on my behalf to help with this. Michael could then stay there for holidays.

WILLIAM BLACK April 30, 2011 at 10:35 pm

BRIEFLY I PAID 2 DEPOSITS OF APROX £27000 EACH FOR 2 PROPERTIES OFF PLAN THESE PROPERTIES WERE IN SPAIN I DID THIS THROUGH AGENTS IN WIGAN ENGLAND THIS WAS IN 2004 SINCE THEN THE AGENTS HAVE CLOSED SHOP AND DISAPPEARED THE ESTATE AGENTS NAMELY PALMERA PROPERTIES HAVE CLOSED DOWN AND THE BUILDER HAS GONE BUST NO ONE WILL HELP ME IN THIS COUNTRY IVE ASKED SOLICITORS BUT THEY SAY OH SPANISH LAW AND IN SPAIN SOLICITORS ASK ME FOR £10000 DOWN AND OPEN A SPANISH BANK ACCOUNT SO THEY CAN DRAW MONEY FROM IT WHEN NEEDED BUT THEY CANT SAY IF I WILL GET ANY MONEY BACK CAN YOU HELP ME

Carolina Melnick May 14, 2011 at 9:51 pm

My house in Spain has been affected by land movement caused by torrential rainfall during the winter of 2009-2010 and a burst water pipe in early March 2010(which the water board do not admit). We were given 10 minutes to get out of the houses and have a decree from the police that we cannot return to our houses.
I have tried unsuccessfully to get help from the townhall and an incompetent lawyer.

Six townhouses have been affected, 3 of which need to be demolished and mine is attached to the worst one, and is deteriorating continually. The two houses attached on the other side have damage to their gardens mainly.
I have not managed to get the houses demolished or any support from the townhall. The other owners have not been able to get any compensation from insurance companies or from the concorsio in Spain. I have posted many photographs on facebook and can send them to you if you would like.
We have an engineers report and a geotechnic report but can’t seem to move forward.
It is now over a year since this disaster and I was hoping you could give me some advice
regs, Carolina

Ellen de Wild May 20, 2011 at 2:53 pm

Hello, this is a ask for help from Holland.
I am living in a small village near Rotterdam.
In our village is a problem with de houses en the ground where the houses are build on.
The top is sand, than a soft middle and than lower a hard piece.
Because of the middle our houses a sinking in the ground and thera are problems with water , the water comes to high in the houses.
I saw in your televisionserie houses from hell, a house with a simular problem. There was a solution for low cost about 9000 pound i think.
the put a substance in the soft ground en it became more strong and the lift the house in normal position. Because your televisionprogram is not dutch, we can not see it on internet.
I saw it en I like to see it again and I want to inform if the solution is a solution voor our houses. Please help our village en write me back, thank you very much for your help, greetings from Ellen de Wild

Paul Cooke June 18, 2011 at 9:28 pm

Hello.
Purchased a 2 bedroom apartment in Xylofagou,Cyprus in 2005. Paid in cash and used a “Reputable” lawyer, Pittadjis Law firm, Paralimni. Lawyer failed to inform me of an existing mortgage,taken out on the land that my property had been built upon.
Recent email from Pittadjis, admits that they do not inform clients of mortgages on property because “This is how Cyprus developers finance their projects” and “it does not affect the properties”
I now find that my property will probably be re possessed by bank, because developer has not serviced his mortgage since 2005.
I have all details if you should require them for your future programs

jinee N July 7, 2011 at 8:02 am

WE have some builders doing our driveway as I type this. We have agreed to pay a sum of money for our driveway and garden to be done. The job has only started but the man seems to have forgotten what was originally agreed. And when reminded, he is asking for more money; we have agreed to pay some but it is getting worse. When we tried to talk to him, he is becoming verbally aggressive and we fear to confront him. Our gardsen looks a mess and I fear that he will do a cheap and unsafe job. I am wating to speak to the Office of fair trading to find out where do we stand legally. However at the same time, I fear for our safety. Please can you help.

B Downs August 11, 2011 at 11:47 am

Hi
My son is buying a flat in Dubai. It has been at a standstill now for 2 years because of disputes between the developer and the builder. My son has actually stood inside his flat as the building is up but is not finished. Now everything is cordoned off and no-one is allowed in until a court case between the developer and the builder is sorted which apparently will be yet another year. They can’t get on with their lives and need to get their money back.

Mrs Stella-Jones August 15, 2011 at 8:10 pm

Dear all

I had the most stressful experience with a recogised building company who left me in a real mess with thousands of pounds out of pocket. My troubles ended when I was introduced to Mr Darren Bolger of CC Developments UK 2007 Ltd who completed all my work and at a very reasonable rate.
If it was not for this man, his many teams of excellent builders and their skills and understanding my life would have remained upside down.
Thank you Mr. Bolger

MR@MRS T.LEE September 7, 2011 at 6:32 pm

my doughter bought a appartment off PLAN [in spain]2003 was completed september 2006.but unfortunatly my doughter passed away in june 2006.before completion. we notefied the builders[polaris world]of the sitution,they said they would refund all monies paid to them,we our till waiting to hear from them,can you help
mr&mrs T.LEE

elaine and peter wright October 27, 2011 at 10:04 am

we bought two brand new flats off plan in Pudsey Leeds West yorkshire. The properties were sold to us by Space Rentals who have since changed there trading name to yorkshire Housing.Both flats were sold with a ten year guarantee not worth the paper its written on. We had massive problems with our ground floor flat, wet cracked walls , water pouring through light fittings. We lost our tenant because of the problems.We decided to withhold ground rent until the problems were put right, this back fired on us as space rentals took us to court and in the middle of all this our precious son was killed in a car crash and we were unable to fight our case in court they wouldnt prospone it and we lost our flat due to forfeiture of the lease, we are still paying a mortgage on the flat and we have the deeds but do not have the finances to take it back to court. what can we do please.

mike futcher November 19, 2011 at 4:51 am

I recently watched an episode of Homes From Hell that described the issues involved in removing squatters from a property. I think that this is an entirely one-sided view of squatting.

1) Many squatters do renovation work on the building in which they reside.
2) It is far easier to evict squatters if someone is in residence in the building, or will shortly move in.
3) Squats often become cultural hubs.
4) Most squatters would otherwise be homeless.

I think the best way to address the balance would be to put out an episode depicting the conditions in which squatters are forced to live:
1) Very temporary – eviction could be forced at any time.
2) At least one person having to remain in the building at all times.
3) Soon, risk of a 21 day prison sentence.

I also think that anyone who owns, but does not live in or rent out a multimillion pound property can afford court fees.

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