Kelly’s Redrow Home

March 10th, 2008 • Filed Under •

feature photo

We have been in our Redrow “House From Hell” for 16 months and are finally laying our first flooring (tiled kitchen). We are still living out of cardboard boxes and are about to pay 3k out of our own pockets (all of our savings…) to have our upstairs floors fixed as the beams are at different heights across the house making the chipboard floors badly unlevel (our last remaining major fault with the house, redrow eventually conceded a fault existed & botched the repair & left it as it was).

We have suffered the same repeated botched repair attempts for every fault with our donwstairs concrete floors being screeded a total of 7 times before an outside contractor finally fixed the entire botttom floor (eigth repair) as all the concrete was also so badly unlevel that floor coverings couldnt be laid. We still have carpet and vinyl waiting in the store warehouses (after a year 3 months they arent too happy either).

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  1. Pingback by Adding Featured Articles with Photos | New Homes on 11 March 2008:

    [...] also appear on the single post page for that article; aligned to the right of the content. See this Redrow Homes post for an [...]

  2. Comment by Redow Sufferer on 20 March 2008:

    Kelly is not alone in experiencing Redrows lack of commitment to customer service and rectifying poor and shoddy workmanship since going PLC there has been a constant slide downwards in quality.

    It took 2 years to bring our property to a BASIC standard having to fight continuously even to the extent of picketing the sales office and handing out details to prospective customers.

    Anyway will not bore you with details but would suggest you visit http://redrowphotoalbum.blogspot.com

    Redrow Sufferer

  3. Comment by Shadow Stewart on 16 September 2008:

    It is really difficult to redraw the homes, but if we work with a proper planning and use good material then there are very short chances of loss.

    Shadow Stewart

  4. Comment by another Redrow sufferer on 13 October 2008:

    It took 2 years for them to accept that the foundation was faulty, remedial work carried out. I was told it would take 4-6 weeks, 6 months down the line still not in. Still unhappy with shoddy workmanship. I have had to fight the whole time even the threat of press and watchdog doesnt bother them. It was recommended by an engineer employed by them that it would be prudent to do another geotechnical investigation on our plot to eliminate any further risk. Redrow refuse to do this as they feel the remedial work supercedes the need for it. The fight continues my health is suffering from the sheer stress of dealing with them. The biggest investment of our lives.

  5. Comment by Pauline Upcraft on 17 April 2009:

    Please send me details of properties up to £190,000.00 and any at a cheap price in the Sevenoaks or Tonbridge kent areas.

    Pauline

  6. Comment by heathernge on 23 May 2009:

    Hey All, it’s always nice to meet new people..Just wanted to introduce my self as new comer into the forum and for you all please feel free to ad me to your buddy list

  7. Comment by jenneyklingers on 25 May 2009:

    Just saying hello to you all .. Still a bit confused about the goings on here, but I guess I’ll keep poking around.

  8. Comment by gary redpath on 17 February 2010:

    I would like to add my hell of buying a Redrow house in september 2010, at Middlebank Rise in Dunfermline.We never had the luxury of viewing a show house & were sold the house on the brochure specification & the sales representative’s competency & honesty. Anyway,the day we moved in,all was realed, as bedroom 3 was 3 feet shorter than what was advertised & Redrow were informed of this miss leading advert & since then,we have been to trading standards.We have at least 50 faults in the house,ranging from faulty staircase to having 8 double glazed units replaced,which as a result,has left us with different windows around the house. Our gas boiler was serviced by Scottish Gas,who informed us that the boiler was not up to all standards,covering the flu not sealed & not at correct distance from objects exterior,condensate pipe,no lagging to flow & return pipes.We are now taking our story to the media/national papers,as we feel that we have been miss sold this property & now stuck with this house. Watch this space,as all will be revealed.

    regards

    Gary Redpath

  9. Comment by gary redpath on 17 February 2010:

    Redrow failed the customer.

  10. Comment by sandie on 24 February 2010:

    Hi Gary,like you I bought a redrow house in 2007. It took all of 2yrs to rectify faults

    including changing the central heating systemfrom gas to oil. the electric boilers to run a wet system were inadequate and were burning out. still redrow took at least 12months to agree that there was a major fault.
    the insulation is rubbish,doors don’t fit properly,windows are not straight and so i could go on & on.certainly redrows brochures do not reflect the truth when the claim there houses are built to a high standard!!!!!!!!
    regards,
    Sandie

  11. Comment by Jermaine on 24 February 2011:

    I purchased a redrow home in oct 2010, only the other day Feb 20th 2011 did they complete my parking space. Now this might not seem major but fact I had my first baby in oct so we had to walk him over 200yards just to get him into the car. As a result I have had to pay for a change in my and my partners insurance policys which isnt really my fault – as we used to have are parking set on insurance to in a drive way. I contacted Suzanne Irons eastern sales director, she replied saying sorry for the hassle I;ve experiened but we wont help to pay towards the cost of insurance and she said that it was due to other third parties as to why it was so delays.

    I wasnt even told the parking would be delayed into the DAY i moved in, and they told me it would be 2 weeks, then 2 months and then it turned out to be 5 months.

    Be careful if you are buying a redrow home, they are rushed like mad and they are happy to move you in whilst its still being worked on. I havent been able to have one day lay in as the builders are right outside drilling slabs etc.

    Please dont be fooled by their sales staff as they are just trying to get themselves some commision.

    also the house is cracking up, and they do this on purpose as you have one month to sort out snags, problem is that the cracks will appear in 2 to 5 months time so your be buggered if you think they will help out. The snag visit we had was from the site foreman, he used to tell us hes coming on a day and then never turn up. All he done for the snags was slapped some paint over, and he didnt even finish that off.

    DO NOT SIGN THE PAPER UNTIL YOU ARE 100% SURE EVERYTHING IS OK AS THEY WILL BE REALLY FRIENDLY AND POP ROUND ALL THE TIME – BUT ONCE YOY SIGN YOU NEVER HEAR FROM THEM AGAIN!

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