I wasnt even told the parking would be delayed into the DAY i moved in, and they told me it would be 2 weeks, then 2 months and then it turned out to be 5 months.

Be careful if you are buying a redrow home, they are rushed like mad and they are happy to move you in whilst its still being worked on. I havent been able to have one day lay in as the builders are right outside drilling slabs etc.

Please dont be fooled by their sales staff as they are just trying to get themselves some commision.

We have recently bought a house on Jennetts Park in Berkshire and we have had numerous problems with it.

We have had to get all the plumbing redone in the house, so much so we no longer allow the original plumbing company in.

We have also had the stories from Redrow maintenance saying it problems in the house are shrinkage and needs to be expected, in addition they say not to turn heating up too much in the winter (when it was the coldest in living memory).

There are also problems still with our boiler of which customer service (non)helpdesk are trying to wriggle out of continuously asking for us to get pressure readings. Unacceptable and they are not commiting to fixing it. These are only touching the top of the problems….fence gaps, brick pillar on driveway totally loose, shower tray knackered, leaking toilet and knackered flush, doors dont shut, cracks all over the walls.

Our adjoining neighbour has also had massive problems, his floor in the bathroom has totally dropped over a cm and redrow tell him it is due to shrinkage. No its not. When the house was built the plans were not properly followed and they had not connected the joists properly, so they dropped.

Redrow assured us ours is fine, Im not so sure, so we are both calling NHBC for a full investigation.

So overall, we love the area and our own house together, just the builders and plumbers are complete muppets!

We will keep you posted in our next addition!!

Ilf

I have removed the email address as I wasn’t sure whether your neighbour would want that published. I can relay messages – tonynewhomeblogs.co.uk

I have attached my neighbours e-mail below who also did not have a habitation certificate when moving in. His wife and him are interested to talk if you have the time, as they are also now pursuing court action based on the above.

The NHBC are only there to try and help you to get the builder to fix any problems which is good , but the problem is they can not tell the builder how to repair things only advise to a certain standard so in my case the builder wants to repair my problem to a very low standard and if you do not accept this you have no one to turn to as NHBC can no longer help you,the builders know this and always have the upper hand and use the remark but we will fix it but to there standards which are the standards that cost the least,
Ben it is very hard to try and persue the builders threw the courts as they seem to have everything covered in small print,my advice is to speak to a solicitor in my case my home does not have a certificate of habitation from the council so its a breach of contract but the builder still insists on fighting on instead of doing the right thing by us and moving us out this hell hole, it is also very costly and a long stressfull process going to court, you should try going to the papers 1st that could be enough.

good luck to everyone sometimes i wonder how this can be happening to so many people we have more rights if you buy a can of beans and take them back.

lynn

I also have a Chartered Surveyors report which states that the build is in breach of Building Regulations, NHBC Technical Requirements & British and European Standards. It has taken the NHBC a very long time to get the builder to carry out the work that they (NHBC) deemed necessary.

The NHBC are now happy with the work that has been carried out, even though the problems in my property still remain. My Chartered Surveyor (which has cost me a small fortune up to now) has said that the work that has been carried out is not sufficient to remedy the whole problem.

Like I said in my previous posts it is now in the hands of a solicitor. I am stuck with a property that will no doubt have gone down in value due to all the problems it has encountered and I cannot live there because of the ongoing problems which have rendered it uninhabitable. It is so very, very unfair.

These checks are only as good as the person doing them which makes you wonder how skilled these people are.

The NHBC are not an independant organisation they are funded by the building industry and therefore can be very bias towards their paymasters.

The rule of thumb here is not to trust that the NHBC will sort problems out anything with a satisfactory result for the punter who has paid the money your far better off with the direct action approach.

Cheers
Redrowsuffrer