They threatened me with court last year because I sat outside the sales office with banners & photo’s stopping every one that was showing interest in their new builds most of them were absolutely shocked at the photo’s and drove away honking their horns and grateful for the warning .

I stumbled upon this post while trying to find some information on how to fix problems in my Redrow home. I bought my Redrow house last year, left a reservation fee around october 2011, which was due for completion around late Dec 2011 but i had always gave them the all the time they needed to finish the house. The keys were handed over in mid-late Jan 2012. Despite me giving them as much time as they needed and made this a point at the very beginning and they knew that it was no rush as long as the house is ready, near completion, things were far from satisfactory:- Brush marks all over the walls, sockets not straight, loose floor fittings, dirty mastic, scratched windows, doors not closing properly the list goes on they assured that things arent finished. However, when i collected my keys things werent that much different, I can accept these as snags but just got the feelng that the house was rushed!

Never mind those things…. onto faults that are of more concern, none of the windows/cut out were straight, uneven walls, squeaky/cracking noises on floors/ceilings, noisey walls (when you walk by them). They came back to fix some floor noises and cut the floors up and make it uneven , you tell them of it, then they say you shouldnt be able to feel that, fill it with some glue and say its sorted but it isnt, as a result you can feel how uneven it is when you walk across it! They tried to attent to other areas like windows and plastering works but this took many attempts and i still ahve this problem today! Funny thing was they sent this guy round who admitted to me he is not a plasterer by trade but was plastering areas of my house which looked worse after he finished! They sent a plumber round to fix some issues with my boiler but he sat there in confusion and asked me what the problem was at that point i asked him to leave and get breifed!

The cracking noises in walls\floors and ceiling is caused when someone walks upstairs and you can hear it below, it was found they had to screw the ceiling up to the joists! Guess what? that only fixed a little bit in the kitchen ceiling but wouldnt say its acceptable, they tried to do the same thing in the living room but has had no difference.

I wasnt happy about this and made them aware and then they sent this old man round with the customer service and sit team. He was the so called ‘Construction Director’ he basically came in all guns blazing and werent fixing my problems! Onefunny thing I should let you know is that i had this window bay area which does not conform with NHBC standards i pointed this out. He said that he does not see it a problem and isnt going to fix it, despite the fact that I showed him how it does not comply with NHBC standards which he so clearly stated that they build to! In regards to the floor noises etc he said he has seen worse and this isnt actually that bad.

It was made clear that they werent fixing anything and that I would have to contact the NHBC.

So Sarah, my advice is please dont buy a house from these guys, they are very unprofessional and make you feel as if you are at fault and a nuisance for asking them to recitfy problems they clearly caused!

I would never recommend a new build to any one I have had so many problems with mine purchased 2 years ago from Keepmoat builders, these problems were not just the snagging jobs I have over a 100 photos and if you go on flickr I put a few on there but they are not the worse ones,well I hope you can see them because I’m a computer user and a pensioner so not sure really if people can view them, hope so. Please don’t make the same mistake as lots of us have buy one a good a few years older

No matter what you think after reading this, please do not make the same mistake 1000′s of others have.

Call me if you like