Having contacted our local concillor we received a letter from him stating although he sympathizes with us, he too has experienced the frustation of communicating with Redrow and trying to get them to do the right thing with no avail.

The councillor had been fighting for other residents on the estate with similar poor workmanship issues and he managed to get nowhere with Redrow.

A new book published by the council is currently being updated to warn other future homebuyers about what has happened with other residents so they are prewarned.

What about the rest of us though?

We received a nasty reply to the folowing letter we sent to Redrow’s Chief Executive. We usually have to prompt a reply but this one was sent of their own back..

Redrow’s official line. “In light of the above and the previous NHBC resolution I therefore inform you that we will not be forwarding a cheque in the sum of

Gas leak has been repaired yesterday. Redrow contractors came up with an idea to fix it with less hassle. Was worried they were making a quick fix of it again.

Made several calls yesterday. Seems we are too late for a surveyor to come in because the floor boards are already lifted up.

The NHBC – Friend or Foe?

Quote from NHBC Report on our upstairs floors….

“A 2m and 1m level were used to gauge the deviations in the evenness of the floors and measurements taken. Under our requirements the floor decking is required to be suitable for the intended use. There are specific measurements detailed in the NHBC’s document, a consistent approach to finishes, however these figures are only recommendations, not requirements, and should only be used as a guide.

The nature and extent of any work necessary to remedy minor variances from the tolerances given should be appropraite to the circumstances. In this instance although a few of the measurements taken exceeded the guide tolerance, the amount by which they deviate is not considered to be excessive”

The guidelines state a floor should be level with in

Well it is the morning after the night before.

My fiance and I have been smelling gas for months in the bathroom. We discovered last night that the gas pipes under the floorboards are iron and there is a connection that is not sealed and we have a gas leak. This is going to be major work to repair as the pipes are not copper (as they normally are in domestic properties)and therefore cannot be soldered so if you move one joint all joints move and all joints will have to be screwed in and tightened again.

This means lifting the floors where the joints are. Good job we are just living out the living room for the moment. We still have a lot of stuff in one bedroom. The rest are empty for the florr repairs. We have no room or time to move the stuff elsewhere.

The gas has been switched off until someone from customer service arrives to repair the fault. They are coming sometime today to have a look at it but it looks as though we will need a plumber to remove the toilet and sink and a carpenter to take up the floorboards.

We have no hot water or heating. This is not funny in the middle of October in Scotland in a house with bare concrete floors.