Question time
Question 1: You are a decorator employed by a large building company. You visit a customer’s house to repaint a ceiling that was damaged by another tradesman. Do you:
(a) Do a perfect job and leave the house in perfect condition
(b) Do a poor job but leave the house in perfect condition
(c) Do a poor job and splash some paint on the carpet, but tell the customer and arrange for a cleaner to visit
(d) Do a poor job, splash some paint on the carpet, rub it in a little to make the mark even worse, and then leave without saying a word
Question 2: You are a landscape gardener who has, after several calls and cancelled appointments, finally made it round to a potential customer’s house to provide a quote for some decking. Do you:
(a) Give a quote on the spot
(b) Promise a quote the next day and deliver it the next day
(c) Promise a quote within 7 days and deliver it within 7 days
(d) Promise a quote within 7 days and deliver it after 14 days
Put the letters of your two answers together and write them down. If you have just spelt out a large bra size, then you have probably visited my house this week.